Role Overview
The Change Manager will oversee and manage the implementation of business change programs. This includes planning, executing, and evaluating change initiatives to align with the organization’s strategic goals.
A significant aspect of this role will be delivering on the technology development roadmap to support planned growth. The successful candidate will act as a key liaison between internal teams (operations, product, finance, and growth) and external technology partners.
Key Responsibilities
Program Management
- Lead and manage prioritized business change programs to ensure they are delivered on time, within budget, and to required standards.
- Collaborate with outsourced development teams and platform leads to align stakeholders on deliverables.
- Develop and maintain project plans, timelines, and RAID logs.
- Identify dependencies and resource requirements for change programs.
- Work with stakeholders to define objectives, success metrics, and deliverables.
Delivery of the Change Programme
- Implement tailored change management strategies to align with the organization’s priorities.
- Conduct impact assessments and devise mitigation strategies to minimize disruptions.
- Embed change initiatives into the organization’s culture for long-term adoption.
Stakeholder Engagement
- Serve as the primary contact for internal and external stakeholders throughout change programs.
- Facilitate updates, feedback sessions, and change readiness assessments.
- Build strong, collaborative relationships across all levels of the organization.
Communication and Training
- Develop and implement effective communication plans to support change initiatives.
- Create and deliver training materials to help employees adopt new processes, tools, or policies.
- Address resistance to change through proactive engagement and support.
Performance and Reporting
- Monitor and evaluate the effectiveness of change initiatives, leveraging data-driven insights to make adjustments.
- Provide regular progress reports to senior management, highlighting risks, achievements, and next steps.
- Ensure compliance with regulatory, governance, and corporate standards across all programs.
Candidate Profile
Essential
- Proven experience managing complex change programs, ideally in the health insurance, healthcare, or financial services sectors.
- Strong understanding of change management frameworks (e.g., PROSCI, ADKAR).
- Advanced project management skills and experience with tools like MS Project, Jira, or Monday.com.
Desirable
- Certification in Change Management or Project Management (e.g., PMP, Prince2).
- Experience in digital transformation or implementing AI-driven tools.
Skills and Competencies
- Proficiency in business analysis tools (e.g., JIRA, Confluence).
- Familiarity with health insurance operations and regulations.
- Expertise in innovation frameworks and process improvement methodologies (e.g., Lean, Six Sigma).
