Key Responsibilities
Exam and Programme Administration
- Coordinate exam processes from scheduling through to results
- Review exam materials with academic stakeholders to ensure quality and integrity
- Manage course completions and maintain accurate student records
- Process payments for contracted educators
Student Support
- Act as a primary contact for student queries across phone, email, and digital channels
- Provide guidance on programme options and learning pathways
- Support students during peak periods such as exams and events
- Respond to prospective student enquiries with clear, accurate information
- Work closely with internal teams to ensure a consistent student experience
Content and Quality Assurance
- Proofread and quality-check educational materials
- Support updates to learning content to ensure accuracy and relevance
- Liaise with academic staff to support fair and consistent assessment processes
Stakeholder and Event Coordination
- Work with academic partners to support programme delivery
- Coordinate internal meetings and track follow-up actions
- Organise events such as inductions, revision sessions, and graduations
- Assist in the production of educational content
What We’re Looking For
Essential Requirements
- Strong organisational and time management skills
- Clear and professional communication, both written and verbal
- High attention to detail, particularly in administration and proofreading
- Ability to work across teams and manage multiple priorities
- Around 2 to 3 years’ experience in a similar role
- Proven ability to meet deadlines in a structured environment
Desirable Skills
- Experience working with data or reporting
- Degree level education or equivalent
- Strong Excel skills
- Experience in education or programme coordination
- Familiarity with CRM or learning management systems
- Comfortable using new tools and technology to improve efficiency
How You Work
- Take ownership and accountability for your work
- Plan and organise effectively
- Approach problems in a structured and practical way
- Communicate clearly and consistently
- Work collaboratively and maintain professional standards
- Focus on delivering a positive experience for both current and prospective learners
The role includes busier periods during exam cycles, so some flexibility is required around key deadlines.
What’s on Offer
- Competitive salary and benefits package
- Pension and life cover
- Employee support programmes
- Hybrid working model
- Ongoing learning and development opportunities
- A collaborative and supportive working environment
- The chance to contribute to meaningful education initiatives within financial services
