Claims Handler (Motor Damage & Personal Injury)
An excellent opportunity for an experienced Claims Handler to join a leading claims management company.
Head of Change Management
Location:
Dublin
Job Type:
Permanent / Full Time
Sector:
Insurance
Salary:
€110,000 - €130,000 plus benefits
Purpose of the Role
To drive organisational change by managing a portfolio of projects, including M&A integrations, IT projects, non-IT change initiatives (including regulatory change implementations), process efficiency activities, and leading the Change Team.
- Collaborate with the Executive Leadership Team to shape the annual strategic change portfolio, ensuring an understanding of project timing, interdependencies, and resource limitations.
Management of the Change Portfolio:
- Act as the primary liaison for the Executive Leadership Team when initiating new project proposals and managing sponsor relationships.
- Ensure the successful delivery of the agreed company-wide strategic project portfolio on time and within budget.
- Develop and apply a structured project methodology aligned with industry best practices to achieve project delivery, while coaching project teams as necessary.
- Manage business expectations regarding quality PID creation, project prioritisation and participation, dependencies, and project delivery timelines.
- Define and measure success metrics.
- Assess change impact and manage key stakeholders.
- Work with COO teams and other business units to design project plans and resource requirements.
- Support the IT Team in determining capacity planning for change projects.
- Act as Secretary on the Organisation’s Change Committee and lead/participate in individual project steering committees.
Project Management:
- Assume the role of Project Manager on larger and more critical projects within the portfolio.
Communication & Training:
- Manage Change Portfolio communication with the Executive Leadership Team.
- Collaborate with the Communication Team to ensure effective change communication within impacted areas of the business.
- Work with the Learning & Development Team to identify training requirements arising from the Change Portfolio.
Team Management:
- Lead a team of five or more staff members.
Requirements:
- At least five years of project management experience, with knowledge of change management principles, methodologies, and direct interaction with leadership teams.
- A solid understanding of change processes, including how individuals navigate and manage change.
- Direct people leadership experience.
Person Specification:
- Strong analytical capability.
- Exceptional communication skills.
- Ability to maintain strong relationships.
- Ability to influence without authority and work collaboratively.
- Adaptability to ambiguous situations with strong learning agility.
- Problem-solving and root cause analysis skills with strong solution generation ability.
- Highly organised.
- Ability to work effectively at all levels within the organisation.
- Proficiency in Microsoft Office.
- Experience with Teamworks is an advantage but not essential.
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