We are recruiting for a Health & Wellbeing Account Manager to work closely with our clients wider team to manage the daily processing of health, dental, and vision benefits.
This role includes analysing and monitoring retail clients approaching renewal, as well as administering a portfolio of group scheme clients.
Overview of duties
- Maintain and update company and employee records on our internal system
- Oversee daily benefits processing for a portfolio of group health clients, including amendments, enrolments, and terminations
- Resolve health, dental, and vision benefit-related issues with group schemes, responding in a timely manner
- Monitor upcoming health renewals for retail clients and assist with plan recommendations
- Assist the wider Health & Wellbeing and Employee Benefits team with scheme implementation, presentations, and off-site corporate benefit fairs for clients
- Maintain and create records, reports, and documentation in accordance CBI and provider regulations
- Understand that each customer is unique and works to provide personalized solutions that meet their specific needs, rather than adopting a one-size-fits-all approach
Person specification
Knowledge, skills and abilities:
- Ensures accuracy in all aspects of work, from data entry to client communication, minimizing errors and ensuring high-quality service delivery
- Thrives in a dynamic work environment, able to adjust to changes in processes, client needs, and industry regulations swiftly and effectively
- Skilled at navigating difficult conversations and resolving conflicts in a way that maintains positive client relationships and upholds company standards
- Manages time effectively, prioritises customer needs, and sets realistic expectations for stakeholders regarding delivery timescales
Education / and or experience
- APA Qualified or currently working towards this qualification
- Minimum of 2 years of experience as a benefits administrator or in a similar role, preferably within the Broker or Health provider market knowledge
- Strong working knowledge of relevant policies and regulations
