Our client is a well-regarded investment and pensions advisory firm based in Dublin city centre. They work with individuals and employers who want clear, practical financial advice, and they have built their reputation on long-term client relationships and a high standard of service. Continued growth means they are now adding an experienced Life, Pensions & Group Schemes Administrator to the team.
This is a central support role within the business. You will work closely with the advisory team on individual life and pensions business, while also supporting the administration of group pension and risk schemes for employer clients. It suits someone who is organised, detail-focused and comfortable being the person advisors and clients rely on to keep things moving.
The role
- Managing inbound client enquiries by phone, email and web, and allocating new enquiries across the advisory team
- Preparing client documentation, reports and suitability packs
- Processing applications and managing the new business pipeline with providers
- Administering group pension and risk schemes, including member onboarding, scheme changes and contribution processing
- Handling scheme member and employer queries
- Vetting supporting documentation and maintaining accurate client and scheme records
- Ensuring work is completed within agreed service levels and compliance requirements
- Supporting office administration, client communications and events, and contributing to process improvements
What they are looking for
- At least 3 years’ experience in life and pensions administration
- A solid understanding of pensions and investment processes, and experience processing business with providers
- Exposure to group pension or employee benefit schemes is a strong advantage
- APA or QFA is desirable but not essential
- Strong written and verbal communication, with a professional approach to clients and scheme members
- Good organisation, accuracy and follow-through when managing several priorities at once
- Strong Word and Excel skills and comfort working with CRM systems
- A proactive, collaborative way of working
What’s on offer
- Competitive salary
- Company pension scheme, death-in-service and group life cover
- Digital GP and Employee Assistance Programme
- Hybrid working, with 4 days per week in a city centre office
- Additional annual leave for long service
- Ongoing training and professional development, with genuine scope to progress as the business grows
- A professional, supportive team with a good social calendar
This is a good opportunity for an experienced administrator who wants broader exposure across individual and group business in a firm that is growing and invests in its people.
