Senior Group Pensions & Employee Benefits Administrator
About the firm
Our client is a long-established investment and pensions advisory firm based in Dublin city centre, regulated by the Central Bank of Ireland. For more than a decade they have helped individuals, business owners and employers make better decisions about their pensions, savings and protection.
Alongside their private client work, the firm has built a growing employee benefits business. They advise employers ranging from growing teams setting up their first company pension to established businesses reviewing existing arrangements, covering group pension schemes, group risk and wider workplace benefits.
The firm has grown on the back of strong client relationships and high service standards. With the employee benefits side continuing to expand, they are now appointing a senior administrator to take ownership of group scheme business.
The opportunity
This is a senior, hands-on role focused entirely on group pensions and employee benefits. You will work closely with the Directors, taking their lead on priorities and then taking full ownership of getting scheme business processed, tracked and completed.
It suits an experienced group schemes administrator from a brokerage background who knows the provider landscape well, takes pride in accuracy and is comfortable being the person employers, members and advisors rely on.
What you will be doing
- Taking ownership of the administration of group pension and group risk schemes across the employer client base
- Managing new scheme set-ups and onboarding, working with providers through to completion
- Processing member joiners and leavers, scheme changes and contribution reconciliations
- Supporting scheme renewals and reviews, including preparing reports and documentation for the Directors and employer clients
- Acting as the main point of contact for scheme members and HR or payroll contacts at employer clients
- Managing inbound scheme enquiries by phone, email and web and making sure they are dealt with promptly
- Vetting supporting documentation and maintaining accurate scheme and member records on the CRM
- Making sure work is completed within agreed service levels and in line with regulatory and compliance requirements
- Supporting employer communications, member presentations and events
- Identifying ways to improve scheme administration processes as the business grows
What they are looking for
- At least 3 years’ group pensions or employee benefits administration experience, ideally gained within a brokerage or advisory firm
- Hands-on experience processing group scheme business with insurers
- A solid understanding of group pension and group risk products and processes
- Full QFA is essential, and additional industry qualifications such as APA or CDip in Pensions are highly desirable
- The confidence to take ownership of your work while following direction from senior leadership
- Strong written and verbal communication, with a professional manner with employers and scheme members
- Excellent organisation, accuracy and follow-through when managing several schemes and priorities at once
- Strong Word and Excel skills, particularly for contribution reconciliation and member data, and comfort working with CRM systems
- A proactive and collaborative approach, and a genuine preference for working in an office-based team
What is on offer
- Competitive salary
- Company pension scheme, death-in-service and group life cover
- Digital GP and Employee Assistance Programme
- Hybrid working, with 4 days per week in a Dublin 2 office
- Additional annual leave for long service
- Ongoing training and professional development, with real scope to progress as the employee benefits business grows
- A professional, supportive team with a good social calendar
Why this role
This is a strong move for an experienced group schemes administrator who wants genuine ownership of a growing employee benefits book. You will work directly alongside the Directors in a well-regarded firm that invests in its people and places real value on quality of service.
For a confidential conversation about the role, please get in touch with Holly Railes at 360 Search.
