Head of Personal Injury Claims

Location:

Dublin

Job Type:

Permanent / Full Time

Sector:

Insurance

Salary:

€115,000 - €135,000 plus benefits
Reporting to the Claims Director, the Head of PI Claims role aims to lead our client’s Personal Injury team, ensuring effective management of a portfolio of small and medium personal injury claims (portfolio of €210m) and successful delivery on our client’s Claims strategy.

Key responsibilities include:

  • Lead and engage high-performing teams through feedback, coaching, and compelling communication.
  • Develop and deliver ROI PI strategies to ensure effective cost control and a commercial advantage over |competitors, including developing opponent-specific strategies for optimal settlement methods.
  • Monitor key external changes to the claims environment, quantify the likely impact on claims costs, and make necessary changes in our client’s PI settlement plans to counteract any external changes.
  • Cultivate a culture of responsibility and empower others to act, seeking opportunities for learning and development to deliver sustainable business performance.
  • Collaborate with all three claims sites to maximise best practices and share learnings among similar sites.
  • Representing our client on various external committees is crucial for understanding and influencing the PI environment in ROI.
  • Develop key controls to ensure adherence to relevant regulatory requirements, including Solvency II, Our client Group Standards, and other external regulations impacting Personal Injury Claims.
  • Manage customer experience to continuously improve and deliver excellence in our clients’ journeys.
  • Identify and manage risk within the Claims area.

Skills & Experience: 

  • 10+ years’ experience of managing an injury function, with proven technical claims background with knowledge of relevant claims regulatory and legislative environment.
  • Extensive practical experience of optimising performance, meeting deadlines/targets and achieving results in a similar environment. 
  • Strong overall leadership skills with a pragmatic, common sense attitude and positive approach to coaching & mentoring teams
  • CIP essential and working to MDI/ACII/FCII beneficial
  • Customer First orientated and adept at leveraging customer data and insights to meet customer needs
  • Excellent interpersonal skills to build relationships, influence at all levels throughout the organisation, especially ability to develop senior reciprocal relationships
  • Strong project manager with excellent planning and organizational skills, with the ability to prioritise workload in order to deliver on objectives and to make deadlines.
  • Experienced and competent negotiator, highly pragmatic with a hands-on approach to deliver solutions 
  • Strong analytical ability with ability to present data in a user-friendly way
 Benefits include:
•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 10% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank Holidays
•    Employee discounts
•    Education support and plenty of learning opportunities.

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